I build reliable systems and secure environments.
Security-focused IT professional with hands-on experience in network security monitoring and incident investigation. I blend customer-centric support with technical rigor, ideal for SOC analyst roles.
- Location: Atlanta, GA
- Availability: Open to SOC Analyst roles
- Languages: English & Spanish
- Certs: CompTIA Security+, NASM CPT
Quick Highlights
• 6+ years in high-volume technical support and customer retention.
• Hands-on with content filtering, URL classification, VPN routing, and policy configuration.
• Experience triaging incidents, analyzing logs, and coordinating escalations with engineering.
• Building SOC skills with TryHackMe labs and custom VMs.
Skill Radar
My Skills
Windows Administration
90% Proficiency
Linux Administration
85% Proficiency
Network Troubleshooting (TCP/IP, DNS, DHCP)
90% Proficiency
Firewalls & VPNs
90% Proficiency
CompTIA Security+ Knowledge
90% Proficiency
SIEM Tools (Splunk, ELK)
70% Proficiency
Incident Response & SOC Procedures
85% Proficiency
Python for Automation & Scripting
70% Proficiency
Cloud Platforms (Azure, AWS) Basics
65% Proficiency
Access Control & Authentication
80% Proficiency
Packet Analysis & Wireshark
75% Proficiency
Technical Support & Troubleshooting
95% Proficiency
Active Directory & Group Policy
80% Proficiency
Experience
Technical Support & Network Security Specialist
Netspark Ltd • 2021 – 2024
Performed VPN traffic inspection, content filtering validation, secure policy enforcement, and URL security analysis. Investigated logs, validated incidents, and collaborated with engineering teams to ensure effective filtering and endpoint protection.
Customer Care & Retention Specialist (Commercial Accounts)
DIRECTV • 2017 – 2020
Supported enterprise customers with technical troubleshooting, secure account configurations, commercial service maintenance, and billing controls. Awarded Top Performer badge for consistently exceeding KPIs and SLA expectations.
Cybersecurity Analyst (Labs & Projects)
Self-Directed | TryHackMe | OSCP Prep • 2024 – Present
Hands-on experience performing vulnerability assessments, packet captures, log forensics, SIEM monitoring, privilege escalation, and exploitation in simulated environments. Training for OSCP and Security+ certifications.
SOC Analyst Case Studies
Malware Incident Response
Investigated a Redline Stealer alert, isolated the affected system, and removed malware without data loss.
Incident ResponseNetwork Intrusion Detection
Monitored suspicious traffic patterns using Splunk and Wazuh, blocked unauthorized connections, and updated firewall rules.
Network SecurityAccess Control Audit
Reviewed Active Directory permissions, corrected misconfigurations, and ensured compliance with security policies.
ComplianceSIEM Log Analysis
Analyzed SIEM logs to identify anomalies, escalated potential threats, and documented findings for management review.
Monitoring